This policy explains how information is handled when you visit or use EngageFlow.
EngageFlow is operated by Treamzit Limited, the responsible legal entity for the platform. Treamzit Limited is registered in Kenya under company number PVT-AJUXXBEV.
Privacy and legal enquiries: support@treamzit.com
Product support: support@engageflow.co.ke
We may handle account and business contact details, service configuration, billing records, support communications, technical logs and the messaging data customers submit to provide the EngageFlow service.
Information is used to create and administer accounts, provide messaging and engagement features, maintain security, troubleshoot the service, respond to support requests, meet legal obligations and improve platform reliability.
EngageFlow customers decide which recipient and campaign data they submit. Customers are responsible for having an appropriate basis to contact recipients and for respecting applicable messaging, privacy and consumer-protection requirements.
We may use service providers to host, secure, operate or support the platform and to process communications or payments selected by a customer. Information may also be disclosed where required by law, to protect the platform and its users, or as part of a lawful business transaction.
Information is retained for as long as reasonably needed to provide the service, maintain necessary records and meet legal or operational requirements. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
You may request access to, correction of or deletion of personal information associated with you, subject to applicable law and legitimate record-keeping needs. Contact support@treamzit.com so the request can be assessed.
EngageFlow may use cookies and similar technologies needed for sessions, preferences, security and permitted analytics. This policy may be updated as the platform or legal requirements change; the published version will apply from its stated update date.
Legal review: This policy should be reviewed by qualified Kenyan counsel before being relied on as final legal advice.