Amina Kariuki
5/5
Great service, and the food came out quickly.
Restaurant client demo
Post-purchase WhatsApp engagement for customers after they pay, leave feedback, and become eligible for review requests or a targeted return offer.
Workflow status
Static demo, no backend connected
Audience
Recent dine-in and takeaway customers
Return window
7-day return offer
Restaurant journey
A dine-in or takeaway purchase is recorded from the point-of-sale export.
Visit complete
EngageFlow sends a warm thank-you message with the restaurant name and visit context.
5 minutes later
The customer gets a simple rating question that is easy to answer from WhatsApp.
Same chat
Positive feedback automatically branches into a review request while the visit is fresh.
If rating is 4 or 5
A targeted offer invites the guest back without discounting every customer.
7 days after visit
Customer chat
Savanna Bistro
WhatsApp Business preview
Hi Amina, thank you for dining at Savanna Bistro today. We hope the peri-peri chicken and mango cooler hit the spot.
Quick question: how would you rate your visit from 1 to 5?
5. Great service, and the food came out quickly.
That means a lot. Would you share those kind words in a quick Google review for Savanna Bistro?
Thanks again for visiting. Here is 15% off your next lunch before Friday: SAVANNA15.
Live signal
Great service, and the food came out quickly.
Loved the lunch platter. Music was a little loud near the bar.
Food was good, but the takeaway wait was longer than expected.
Order was missing one side. Manager should follow up before asking for a review.
Static configuration
Trigger
After payment or visit
Starts when a completed order is imported from POS or tagged manually.
Delay
5 minutes after purchase
Gives the guest time to leave while the experience is still fresh.
Channel
Primary customer engagement channel for thank-you, survey, and offer messages.
Fallback
SMS later
Used only when WhatsApp delivery fails or the customer does not have WhatsApp.
Client outcomes
+18%
Guests receiving a timed return offer are more likely to come back within 14 days.
42
Positive feedback can route into Google review requests without pushing unhappy guests.
31%
One-tap WhatsApp surveys capture useful notes before they become public complaints.
+9.6%
Customer segments make follow-up timely instead of sending blanket promotions.
Next step
These controls are visual only for the frontend demo. Configuration, templates, and channel connections will be wired after backend services are ready.